HJ Fence logoHJ Fence
Home/Resources/FAQ
Resources

Frequently Asked Questions

The questions every fencing importer asks — answered straight. Anything missing? Ask us directly; we reply within 24 hours.

FAQ

What is your minimum order quantity (MOQ)?

MOQ is flexible and trial orders are welcome. The practical unit is one 20GP container — about 330–400 temporary fence panels with feet and clamps, or 8,000+ m² of chain link mesh. Mixed-product containers are normal.

How long is the production lead time?

Standard specifications ship 7–15 days after deposit. Custom sizes, colors or branding take 15–25 days. Ocean freight adds roughly 2–5 weeks depending on your port.

What payment terms do you accept?

Standard terms are 30% deposit by T/T with the balance against the bill of lading copy. Letters of credit are accepted for larger orders.

Can I get samples before placing a container order?

Yes — production-line samples of panels, mesh and fixings can be couriered so you can verify the coating and welds before committing.

Do you support OEM / customization?

Yes — custom panel sizes, any RAL powder-coat color, branded feet and plates, and custom packaging are routine work. Send your drawing or specification.

FOB or CIF — which shipping terms?

Both. FOB Tianjin suits buyers with their own forwarder; CIF suits first-time importers. Either way your quotation includes a container loading plan.

What import documentation do you provide?

Commercial invoice, packing list, bill of lading and certificate of origin as standard — the complete set your customs broker needs.

How is quality guaranteed?

Through our documented 8-step QC process — mill certificates, in-process welding checks, zinc thickness gauging, powder adhesion tests, fitment trials, pre-packing QC and a loading photo record. Verified shortages or defects are replaced or credited.

Can I visit the factory or get a video tour?

Yes — factory visits are welcome, and we run live video walk-throughs of the workshop for buyers who cannot travel. SGS third-party inspection can also be arranged before shipment.

How fast do you respond to inquiries?

Within 24 hours — with shop drawings, a container loading plan and a factory-direct price when you send sizes, quantities and destination port.

Get a Free Quote in 24 Hours

Didn't find your answer? Send it over — we reply within 24 hours.

We reply within 24 hours — your inquiry goes straight to our sales inbox.